Home Myself Papers References


"You can't solve a problem on the same level you created it."
"A person starts to live when he can live outside himself."

- A. Einstein




Integrated QM model


Process management

Quality assurance

Supplier management

Quality expertise

Quality awareness









The following reference materials may be useful for the development of quality integration:

Agile Alliance. Manifesto for Agile Software Development. http://www.agilemanifesto.org, 2001
Anttila J. and Vakkuri J. Good Better Best. Helsinki: Sonera Corporation, 2000
Anttila J. and Vakkuri J. ISO 9000 for the creative leader, Sonera Corporation, Helsinki 2001
Anttila J. What TQM is and what should it be? The Best on Quality, Vol. 9, Milwaukee: ASQ Quality Press, 1998
Anttila J. Creating a corporate culture that embraces performance measurement - A case study from Sonera Corporation, Finland. Focus on Change Management (Issue 46, July/August), 1998
Anttila J. Using ISO 9000 standards for innovative learning The best on quality, Vol. 11, Milwaukee: ASQ Quality Press, 2000
Anttila J. Transcendental self-assessment. Laatuviesti (Vol. 17 No 1 February), 2001 (in Finnish)
Cali J. TQM for purchasing management. McGraw Hill, 1993
Camp R. Benchmarking. Milwaukee: ASQ Quality Press, 1989
Christensen C. M. The innovator's dilemma. Harvard Business School Press, 1997
Cianfrani C. A, Tsiakalis J. J, and West J. J. (editors). The ASQ ISO 9000:2000 handbook. Bird M and Anttila J. Using ISO 9004 to achieve excellence. Milwaukee: ASQ Quality Press, 2002:
Collins H. Corporate Portals. AMACOM, New York 2001
Davis S. and Mayer C.
Blurr. The speed of change in connected economy. Perseus Books, 1998
Deming W.E. The new economics. MIT, Cambridge 1993
Downes L. and Mui C. Killer App. Harvard Business School Press, Boston 2000
Holopainen S, Lillrank P, and Paavola T. Linking IT to business. Studentlitteratur, Stockholm 2001
. ISO 9000 Standards. Quality management systems. ISO Geneve 2000
ISO. ISO 19011 Guidelines on quality and environmental management systems auditing. Geneve: ISO
Johnston K. Busting bureaucracy. Business One Irvin, 1993
Kaplan R. and Norton D. The Balanced Scorecard. Harvard Business School Press, 1996
Knight S. NLP at work. Nicholas Brealey, London 2002
Kondo Y. Human motivation. 3A Corporation, 1989
Kosko B. Fuzzy thinking. Flamingo, 1993
Krebs V. Organizations in the networked knowledge economy. www.orgnet.com
Latzko W. J. and Saunders D. M. Four days with Dr. Deming. A strategy for modern methods of management. Addison-Wesley Publishing Company, 1997
Locke C. et al. The Cluetrain Manifesto. www.cluetrain.com .2000
Low A. Zen & creative management. Charles E. Tuttle Company, 1993
Mellander K. The power of learning. ASTD, 1993
Moore G. Inside the tornado. HarperBusiness, 1995
Moore G. Living on the fault line. HarperBusiness, 2000
National Institute for Standards and Technology
Malcolm Baldrige National Quality Award, Award Criteria. Washington: National Institute for Standards and Technology
Nonaka I, Toyama R, and Konno N. SECI, Ba, and leadership: A unified model of dynamic knowledge creation. Long range planning 33, Pergamon 2000
O'Connor J. and McDumott I. The art of systems thinking. Thorsons, 1997
Peters T. Thriving on chaos. Pan Books, 1989
Radha R. The Zen way to be an effective manager. Mercury Books, London 1991
Rummler G. and Brace A. Improving performance. Jossey-Brass Publishers, 1990
Senge P. Roberts C. Ross B, and Kleiner A. The Fifth Discipline Fieldbook. London: Nicholas Brealey Publishing Limited, 1995
Shapiro M. Understanding neuro-linguistic programming. Hodler & Stoughton, London 1998
Schein E H. Process consultation. Addison Wesley, 1988
Seghezzi H. D. Fundamental considerations: From where does quality originate?, EOQ Congress in Moscow 1988
Seghezzi H. D. Europe as Part of the Triad. In Juhani Anttila (ed.): Proceedings of the EOQ 93 World Quality Congress. Vol. 1. Helsinki, Finland 1993
Shiba S. Graham A. and Walden D. A new American TQM. Productivity Press, 1993
Shiba S. Evolution of quality: From control to breakthrough TQM. In the proceedings of EOQ 97: Quality - A critical factor in the past, present and future. Vol. 1. Trondheim 1997)
Soin S. Total Quality Control Essentials: Key elements, methodologies and managing for success. New York: McGraw-Hill, 1992
Stacey R. D. Organizations as complex responsive processes of relating. Journal of Innovative Management Vol. 8, No. 2, Salem USA, Winter 2002/2003
Stenberg B. Quality means value - Value means progress. EOQ Conference, Moscow 1988

See also my conference papers from the recent years.



Juhani Anttila