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REFERENCES
The following reference materials may be useful for the development
of quality integration:
Agile Alliance. Manifesto for Agile Software Development.
http://www.agilemanifesto.org,
2001
Anttila J. and Vakkuri J. Good Better Best. Helsinki: Sonera
Corporation, 2000
Anttila J. and Vakkuri J. ISO 9000 for the creative leader,
Sonera Corporation, Helsinki 2001
Anttila J. What TQM is and what should it be? The Best on
Quality, Vol. 9, Milwaukee: ASQ Quality Press, 1998
Anttila J. Creating a corporate culture that embraces performance
measurement - A case study from Sonera Corporation, Finland. Focus
on Change Management (Issue 46, July/August), 1998
Anttila J. Using ISO 9000 standards for innovative learning
The best on quality, Vol. 11, Milwaukee: ASQ Quality Press, 2000
Anttila J. Transcendental self-assessment. Laatuviesti (Vol.
17 No 1 February), 2001 (in Finnish)
Cali J. TQM for purchasing management. McGraw Hill, 1993
Camp R. Benchmarking.
Milwaukee: ASQ Quality Press, 1989
Christensen C. M. The
innovator's dilemma. Harvard Business School Press, 1997
Cianfrani C. A, Tsiakalis J. J, and West J. J. (editors).
The ASQ
ISO 9000:2000 handbook. Bird M and Anttila J. Using ISO 9004
to achieve excellence. Milwaukee: ASQ Quality Press, 2002:
Collins H. Corporate
Portals. AMACOM, New York 2001
Davis S. and Mayer C. Blurr. The speed of change in connected
economy. Perseus Books, 1998
Deming W.E. The
new economics. MIT, Cambridge 1993
Downes L. and Mui C. Killer
App. Harvard Business School Press, Boston 2000
Holopainen S, Lillrank P, and Paavola T. Linking IT to business.
Studentlitteratur, Stockholm 2001
ISO. ISO 9000 Standards.
Quality management systems. ISO Geneve 2000
ISO. ISO 19011 Guidelines on quality and environmental management
systems auditing. Geneve: ISO
Johnston K. Busting
bureaucracy. Business One Irvin, 1993
Kaplan R. and Norton D. The
Balanced Scorecard. Harvard Business School Press, 1996
Knight S. NLP
at work. Nicholas Brealey, London 2002
Kondo Y. Human
motivation. 3A Corporation, 1989
Kosko B. Fuzzy
thinking. Flamingo, 1993
Krebs V. Organizations in the networked knowledge economy.
www.orgnet.com
Latzko W. J. and Saunders D. M. Four days with Dr. Deming.
A strategy for modern methods of management. Addison-Wesley Publishing
Company, 1997
Locke C. et al. The Cluetrain Manifesto.
www.cluetrain.com .2000
Low A. Zen
& creative management. Charles E. Tuttle Company, 1993
Mellander K. The
power of learning. ASTD, 1993
Moore G. Inside
the tornado. HarperBusiness, 1995
Moore G. Living
on the fault line. HarperBusiness, 2000
National Institute for Standards and Technology Malcolm
Baldrige National Quality Award, Award Criteria. Washington:
National Institute for Standards and Technology
Nonaka I, Toyama R, and Konno N. SECI, Ba, and leadership:
A unified model of dynamic knowledge creation. Long range planning
33, Pergamon 2000
O'Connor J. and McDumott I. The
art of systems thinking. Thorsons, 1997
Peters T. Thriving
on chaos. Pan Books, 1989
Radha R. The Zen way to be an effective manager. Mercury
Books, London 1991
Rummler G. and Brace A. Improving
performance. Jossey-Brass Publishers, 1990
Senge P. Roberts C. Ross B, and Kleiner A. The
Fifth Discipline Fieldbook. London: Nicholas Brealey Publishing
Limited, 1995
Shapiro M. Understanding neuro-linguistic programming. Hodler
& Stoughton, London 1998
Schein E H. Process consultation. Addison Wesley, 1988
Seghezzi H. D. Fundamental considerations: From where does
quality originate?, EOQ Congress in Moscow 1988
Seghezzi H. D. Europe as Part of the Triad. In Juhani Anttila
(ed.): Proceedings of the EOQ 93 World Quality Congress. Vol. 1.
Helsinki, Finland 1993
Shiba S. Graham A. and Walden D. A new American TQM. Productivity
Press, 1993
Shiba S. Evolution of quality: From control to breakthrough
TQM. In the proceedings of EOQ 97: Quality - A critical factor in
the past, present and future. Vol. 1. Trondheim 1997)
Soin S. Total
Quality Control Essentials: Key elements, methodologies and
managing for success. New York: McGraw-Hill, 1992
Stacey R. D. Organizations as complex responsive processes
of relating. Journal of Innovative Management Vol. 8, No. 2, Salem
USA, Winter 2002/2003
Stenberg B. Quality means value - Value means progress. EOQ
Conference, Moscow 1988
See also my conference papers from the
recent years.
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Juhani Anttila
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