Juhani Anttila
Venture Knowledgist Quality Integration
Helsinki, Finland


- Management system standards viewpoints


Managing an organization requires at present an extensive combination of knowledge and skills. Also highly specialized disciplines are needed when organizations aim at quality innovation for resulting in inclusive growth.

Business integration implies that professional practices of those disciplines are seamlessly embedded within an organization's business system and its management.

Systems approach is a fundamental principle for managing an organization. Different organizational systems operate, collaborate, and compete within complicated business communities or ecosystems globally. In order that the organizations could create value both for themselves and their stakeholders at large, they also take seriously account of social responsibility and environmental sustainability with regard to quality.

This paper aims at providing solutions of management engineering for applying international management systems standards creatively as inputs for the development of business systems in any  organization.

Recognized good management principles are described and discussed from the viewpoint of business integration.

Business leaders’ crucial role is justified, problems revealed, and new attitudes proposed.

Disciplines of quality management and information security management are considered in detail as practical examples of integration.

The comprehensive approach of this paper has been achieved by a long term experience-based business pragmatism and combined with relevant academic studies.


Management systems standardization strives for better activities and products (goods and services) within organizations and also for improving confidence among business partners. However, it doesn’t aim at similar business systems. All organizations and their stakeholders have unique business needs. Standards should be applied with integration, responsiveness, collaboration, and innovation. Top management’s personality has a crucial impact on the performance and development of an organization. They bring the real management principles and the operational atmosphere in their organizations. Specialized experts should be bilingual, being able to communicate in business term and to justify, promote, and adapt professional practices based on sound theory and standards based foundations for the business needs.


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[This text was prepared together with Kari Jussila and Jorma Kajava, and presented in Solin, Croatia in 2012. The text is available here.]