Juhani Anttila
Venture Knowledgist Quality Integration
Helsinki, Finland
www.QualityIntegration.biz

 

FROM QUALITY MANAGEMENT PRINCIPLES TO GOOD MANAGEMENT PRINCIPLES - BUSINESS-INTEGRATED APPROACH TO QUALITY MANAGEMENT

Abstract

The Quality Management Principles (QMP’s) of the international standardization committee ISO TC 176 constitute the basis of the ISO 9000 family of standards. Also the recognized performance excellence models (quality award criteria), and especially the American Malcolm Baldrige criteria and the European EFQM criteria, have very similar core values and fundamental concepts.

Until now the QMP’s have not been utilized very effectively either in the ISO 9000 standardization or in companies’ QM approaches. In striving for effectiveness and efficiency, general and standardized principles should be applied with integration, responsiveness, and innovation. That also gives a possibility to fulfill organizations’ targets for competitiveness and sustained business success.

QMP’s are important to understanding and further developing the quality management standards ISO 9000, emphasizing a broad context of business integration.

QMP’s are closely related to good management practices of all kinds of organizations as largely described in recognized business literature. Hence, QMP’s establish a challenging starting point for developing a business-integrated approach for the professional quality management approach, the Quality Integration.

Fundamental organizational management principles are significant elements of the business language for managing organization’s business performance and developing organization’s operations.

It is challenging for the organizations to create a particular set of these principles for the needs of their business, and an especially demanding issue is to consider in practice the principles like customer focus, fact-based management,  systems and process approach, and collaborative networking in a comprehensive way.

[This text was prepared together with Kari Jussila and presented at the international symposium on quality in Shanghai, China in 2011]